GLOBAL CONTACT CENTRE NETWORK COMMITTED TO PROVIDING OPTIMUM CUSTOMER EXPERIENCE

NACCENT

NACCENT was established in 1993 after realising a lack of centrally managed multilingual services in the market. We help our clients conduct campaigns with global reach, while consistently maintaining a highly professional, personalised approach.

SPECIALISING IN
INBOUND AND
OUTBOUND
TELEMARKETING

GLOBAL REACH. LOCAL APPROACH

Native language call centre agents operating in country offer a dramatically better customer experience than the offshore alternatives. NACCENT is therefore a global network of 17 contact centres focused on delivering the best results, whether a 1-off marketing campaign or a fully outsourced customer service facility.

GLOBAL NETWORK
OF CONTACT CENTRES
DELIVERING THE
HIGHEST RESULTS

CENTRALLY MANAGED

Managing campaigns centrally provides the highest ROI and maintains a consistent strategy. We have the experience and expertise to manage your international campaigns, working with you to develop the optimum results.

MANAGING CAMPAIGNS
CENTRALLY PROVIDES
THE HIGHEST ROI

CLOUD TELEPHONY

NACCENT uses a state of the art cloud-based telephony platform which allows real time, accurate and customised reporting accessible through the Marketpoint Live! System. Call Flow Plans are easy to design, view and modify day to day. From call routing to overnight mail boxes and even whisper messages which introduce a customer to the call centre agent.

ALLOWS REAL TIME,
ACCURATE AND
CUSTOMISED
REPORTING

OPTIMUM CX

NACCENT’s core objective is to provide the optimum customer experience. Working as an extension of your business we seek to provide the highest possible customer satisfaction, adding value to your brand. Research shows that one of the main reasons for customer dissatisfaction is poor customer service or a bad experience with a contact centre.

PROVIDE THE
HIGHEST POSSIBLE
CUSTOMER
SATISFACTION

ABOUT US

NACCENT was established in 1993 after realising a lack of centrally managed multilingual services in the market. We help our clients conduct campaigns with global reach, while consistently maintaining a highly professional, personalised approach.
Currently operating over 5 continents with independently owned contact centres, the NACCENT network is continually looking to expand in order to provide the best global solution for our clients.
We believe in providing the optimum customer experience using only native speaking, local call handlers rather than multilingual agents. While campaigns are conducted locally within our contact centres, our cloud-based technology platform allows you to view progress and data live, from anywhere in the world.
Specialising in both inbound and outbound telemarketing, we work with our clients as an extension of their business, feeling as though we are part of the team rather than an independently outsourced agency. Therefore representing the products and brands of our customers with the same exceptional standards.

LOCAL LANGUAGES

CLOUD TELEPHONY

OPTIMUM CX

GLOBAL REACH-
GLOBAL APPROACH

CENTRALLY MANAGED

MORE ON SERVICES HERE

NACCENT'S

SERVICES.

We have successfully worked with clients in many industries including pharmaceuticals, construction and finance. Managing campaigns from outbound lead generation and appointment setting to inbound customer service and emergency recall handling, NACCENT can always provide the best global solution for your business.

OUTBOUND

  • APPOINTMENT SETTING
  • CONTACT LIST BUILDING
  • SURVEYS
  • LEAD QUALIFICATION
  • LEAD GENERATION
  • EVENT FOLLOW UP
  • DATA CLEANSING
  • CONTACT PROFILING
  • TELESALES

INBOUND

  • RECALL HANDLING
  • CUSTOMER SERVICE
  • EMERGENCY HOTLINES
  • CUSTOMER SUPPORT

OUR CLIENTS

We have successfully worked with clients in many industries including pharmaceuticals, construction and
finance. Managing campaigns from outbound lead generation and appointment setting to inbound customer
service and emergency recall handling, NACCENT can always provide the best global solution for your
business.

LATEST NEWS

NEW CLIENT
Saturday 04, July
CALLS, has the honor to present a new worldwide client, "FORTINET" an IT Company leader in Network Security and Management, they hired CALLS to get new clients through almost all American continent, from Mexico to Brasil. We are glad to work with them as a team, to help them grow, get more fidelity and develop new markets. They are using inbound and outbound telemarketing for each country, chat, our CRM and they trained all our executives to be experts in their campaigns. They want us to represent 15% of their global sales.
Marketpoint Global rebrands to NACCENT – Call Centre Excellence
Friday 03, July
We are delighted to announce a rebranding strategy executed to align our collective service offering under a unified brand platform. The rebranding follows a period of expansion and includes a new website using the new visual identity. After much deliberation the Call Centre Network has selected the new name NACCENT, it roughly translates to new & emerging and has connotations of accent, language and speech. While our look has changed, our people and client-centric approach to assisting companies reach their goals remains the same. NACCENT is an international network of multilingual call centres, currently operating over five continents with seventeen contact centres. We believe in providing the optimum customer experience using only native speaking, local call handlers. The new website is now live. To view our new brand and learn more about NACCENT please visit www.naccent.com.
NEWS ARTICLE 3
Sunday 04, May
Iste quidem veteres inter ponetur honeste, qui vel mense brevi vel toto est iunior anno. Utor permisso, caudaeque pilos ut equinae paulatim vello unum, demo etiam unum, dum cadat elusus ratione ruentis aceihil nisi quod Libitina sacravit.
NEWS ARTICLE 4
Monday 05, May
Iste quidem veteres inter ponetur honeste, qui vel mense brevi vel toto est iunior anno. Utor permisso, caudaeque pilos ut equinae paulatim vello unum, demo etiam unum, dum cadat elusus ratione ruentis aceihil nisi quod Libitina sacravit.

OUR AWARDS

TWITTER

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NACCENT HEADQUARTERS
UK +44 1344 350 250
US +1 866 616 4958
INFO@NACCENT.COM
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