NACCENT was established in 1993 after realising a lack of centrally managed multilingual services in the market. We help our clients conduct campaigns with global reach, while consistently maintaining a highly professional, personalised approach.
Managing campaigns centrally provides the highest ROI and maintains a consistent strategy. We have the experience and expertise to manage your international campaigns, working with you to develop the optimum results.
NACCENT’s core objective is to provide the optimum customer experience. Working as an extension of your business we seek to provide the highest possible customer satisfaction, adding value to your brand. Research shows that one of the main reasons for customer dissatisfaction is poor customer service or a bad experience with a contact centre.
NACCENT was established in 1993 after realising a lack of centrally managed multilingual services in
the market. We help our clients conduct campaigns with global reach, while consistently
maintaining a highly professional, personalised approach.
Currently operating over 5 continents with independently owned contact centres, the NACCENT network is continually looking to expand in order to provide the best global solution for our clients.
We believe in providing the optimum customer experience using only native speaking, local call handlers rather than multilingual agents. While campaigns are conducted locally within our contact centres, our cloud-based technology platform allows you to view progress and data live, from anywhere in the world.
Specialising in both inbound and outbound telemarketing, we work with our clients as an extension of their business, feeling as though we are part of the team rather than an independently outsourced agency. Therefore representing the products and brands of our customers with the same exceptional standards.